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Superior Warranties

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We pride ourselves in offering the best value floors to our customers and that include the floor covering products with the best and inclusive warranties available. For complete information, see your Flooring Consultant today. Don’t forget to ask about our Beautiful Guarantee and Life of the Floor Installation Guarantee!

Carpet Warranties*

Our featured carpet collections are backed by the following warranty levels: Titanium, Platinum, Gold, Silver, and Bronze:
  • The Beautiful Guarantee: Love your new carpet or we’ll replace it…Free!
  • Wear Warranty: You will not walk away the fiber in your new carpeting and create bald spots.
  • Texture Retention Warranty: Your new carpeting will not permanently crush or mat in high traffic areas.
  • Soil Warranty: Normal soiling that builds up with typical daily use will clean out of your new carpeting.
  • Stain Warranty: Accidental spills will clean out of your new carpeting.
  • Life of the Floor Installation Guarantee: While we’re good, we’re not perfect; occasionally we make mistakes but we’ll fix them.  On carpeting this also covers stretching out wrinkles that were caused by environmental factors.
Note: Each collection of carpet features slight variations on many of these warranties, ask your Project Consultant for specific details on the warranties for the carpet(s) you are considering. Proper Care and Maintenance: Throughout the industry, all carpet warranties are only maintained by regular professional cleaning of your carpeting.  These regular cleanings must occur every 18-24 months and must be completed by a licensed professional.  While some carpet warranties are upheld by dry cleaning and other methods, hot water extraction maintains all carpet warranties throughout the industry and is by far the most effective. Carpet Warranty at Mercer Carpet Floor and Home of Maryland - stain proof and durable carpets Additional details on carpet warranties: Other warranty details can also be found on the manufacturer’s website. For any Gold or Platinum level Carpet of ours, we also include EverGuard: 10 Years Stain Proof assurance with absolutely no exclusions!  This is also available on all of Masland’s nylon carpets!   EverGuard 10 Year Stain Proof Assurance at Mercer Carpet Floor and Home of Maryland  

Hardwood Warranties*

  • The Beautiful Guarantee: Love your new floor or we’ll replace it…Free!
  • Finish Warranty: The protective finish will stay on your new hardwood not peel off.
  • Wear Warranty: You will not walk away your new hardwood’s protective wear layer.
  • Manufacturing Warranty: Your new hardwood will be free of manufacturing defects.
  • Structural Integrity Warranty: Your new hardwood will not experience separating of its layers.
  • Life of the Floor Install Guarantee: We’re human and occasionally we miss something but you can rest assured that any of our mistakes will be fixed!

Hardwood Warranty at Mercer Carpet Floor and Home of Maryland

 Additional Details on Hardwood Warranties: HardSurface Warranty Guide.  Additional hardwood warranty details can be found on the manufacturer’s website.

Luxury Vinyl Tile / Plank Warranties*

  • The Beautiful Guarantee: You will love your new floor or we’ll replace it…Free!
  • Wear Warranty: You will not walk away the protective wear layer of your new floor.
  • Fade, Stain, & Discoloration Warranty: Your new floor will not permanently fade, stain, or discolor with normal use and regular maintenance.
  • Rip, Tear, Gouge, & Indent Warranty: Your new floor will not suffer these types of damage with normal household use.
  • Water Warranty: The performance, appearance, and structural integrity of your new floor will not be damaged by water.
  • Locking System Warranty: The locking system of your new floor will hold up to normal household use.
  • Life of the Floor Installation Guarantee: If we make a mistake, we’ll fix it.

Luxury Vinyl Warranty at Mercer Carpet Floor and Home of Maryland

LVT / EVP Warranty Details: HardSurface Warranty Guide.  If considering EVP, please review the H20 Warranty Addendum. Additional details can be found on the manufacturer’s website.

Resilient (Roll Vinyl) Warranties*

  • The Beautiful Guarantee: You will love your new floor or we’ll replace it…Free!
  • Wear Warranty: You will not walk away the protective wear layer of your new floor.
  • Fade, Stain, & Discoloration Warranty: Your new floor will not permanently fade, stain, or discolor with normal use and regular maintenance.
  • Rip, Tear, Gouge, & Indent Warranty: Your new floor will not suffer these types of damage with normal household use.
  • Life of the Floor Installation Guarantee: If we make a mistake, we’ll fix it.
Resilient Warranty at Mercer Carpet Floor and Home of Maryland
Resilient / Sheet Vinyl Warranty Details: HardSurface Warranty Guide.  Additional details can be found on the manufacturer’s website.

Engineered Stone Warranties*

  • The Beautiful Guarantee: You will love your new floor or we’ll replace it…Free!
  • Wear Warranty: You will not walk away the protective wear layer of your new floor.
  • Stain & Discoloration Warranty: Your new floor will not permanently fade, stain, or discolor with normal use and regular maintenance.
  • Rip, Tear, Gouge, & Indent Warranty: Your new floor will not suffer these types of damage with normal household use.
  • Water Warranty: The performance, appearance, and structural integrity of your new floor will not be damaged by water.
  • Life of the Floor Installation Guarantee: If we make a mistake, we’ll fix it.

Engineered Stone Warranty at Mercer Carpet Floor and Home of Maryland

Engineered Stone Warranty Details: HardSurface Warranty Guide.  Additional details can be found on the manufacturer’s website.

Laminate Warranties*

  • The Beautiful Guarantee: You will love your new floor or we’ll replace it…Free!
  • Wear Warranty: You will not walk away the protective wear layer of your new floor.
  • Fade Warranty: Your new floor will not permanently fade with normal use.
  • Stain Warranty: Your new floor will not permanently stain with normal household use.
  • Water Warranty: The performance, appearance, and structural integrity of your new floor will not be damaged by water under normal household use.
  • Locking System Warranty: The locking system of your new floor will hold up to normal household use.
  • Life of the Floor Installation Guarantee: If we make a mistake, we’ll fix it.

Laminate Warranty at Mercer Carpet Floor and Home of Maryland

Laminate Warranty Details: HardSurface Warranty Guide.  Additional details can be found on the manufacturer’s website.

Ceramic & Porcelain Tile Warranties*

  • The Beautiful Guarantee: You will love your new floor or we’ll replace it…Free!
  • Wear Warranty: You will not walk away the protective wear layer of your new floor.
  • Fade Warranty: Your new floor will not permanently fade with normal use.
  • Stain Warranty: Your new floor will not permanently stain with normal household use.
  • Life of the Floor Installation Guarantee: If we make a mistake, we’ll fix it.

Ceramic and Porcelain Warranty at Mercer Carpet Floor and Home of Maryland

Ceramic and Porcelain Tile Warranty Details: HardSurface Warranty Guide.  Additional details can be found on the manufacturer’s website.
 

+5 Years to Armstrong’s Warranties Armstrong Certified Installer at Mercer Carpet Floor and Home of Maryland - flooring installation guarantee

 

We are excited to be Armstrong’s Maryland Elite Dealer! What does that mean for you?

  • An additional 5 Years to all of Armstrong’s residential warranties
  • Security in knowing that our crews are Armstrong Certified Installers
  • Preferred Vendor Pricing that translate into savings for you
  • Flooring Design Consultants with extensive training on all Armstrong Products
  *See complete warranty booklet applicable to your new floor for complete details on the exact coverage and what you are expected to do to properly maintain and protect your new floor.